Refund and Returns Policy

At Caviar Jewels, we strive to ensure that our customers are satisfied with their purchases. However, please note that all purchases of Models on the Site are final and non-refundable.

This means that once a Model has been purchased, it is not eligible for a refund under any circumstances. This includes but is not limited to Models that have been downloaded or used in any way, as well as Models that have been customized or modified at the request of the customer.

Please make sure to carefully review the Model and its details before making a purchase.

We reserve the right to change this refund policy at any time. Any changes to the policy will be posted on our website and will become effective immediately. We encourage you to review this policy regularly.

We take product quality-related issues very seriously and are always determined in resolving them to satisfy customer expectations. The request should be submitted to info@caviarjewels.com within 2 days after the purchase and should be based on one of the reasons identified below:

• • The product does not match its description/preview images in a significant manner

• • Crucial model parts, details or files are missing (not applicable when issues are caused by exchange format limitations)

• • The model is mistaken for a physical/tangible object and the digital file has not been downloaded.

When requesting a refund, please, indicate the purchase order number, the problem encountered, software and file formats used. After receiving a refund request, Caviar Jewels commits to process the request within 3 business days. In case of a refund, you are legally bound to destroy all copies of purchased product files without the right to keep or use them in the future.